Department: Operation
Job Type: Full Time
Job Location: Copenhagen Headquarters

Join our dynamic team at ICEpower, a global supplier of high-end audio products & technology!

If you’re a proactive problem solver with a passion for customer service, please join our team.

 

Sales and logistics coordinator

We are looking for a Sales & Logistics Coordinator to be a key player in customer service and sales order processing.

In this role, you will be part of a team consisting of two Sales & Logistics Coordinators – each responsible for customer service for assigned customers worldwide – and our S&OP Manager, who oversees the planning and execution of product supply.

You will be the primary contact for customer inquiries and be responsible for sales order processing (from reception and confirmation to shipping and invoicing), as well as coordinating customer service tasks. This involves regular communication with customers and internal functions, including regional sales managers, the S&OP manager, finance, project managers for new projects, and our warehouse team in Bangkok.

Customer communication will primarily occur through email and telephone channels. It’s crucial that you are well-positioned in the service field, adept at managing multiple tasks simultaneously, and comfortable navigating the dynamics between customers and internal partners.

Beyond daily operations, we aspire for everyone on the team to contribute to continuous improvements in our sales processes, tools, and systems.

 

The Role

  • Process customer orders from receipt to shipment and invoicing.
  • Act as primary contact for customer inquiries, including gathering information and coordinating tasks internally.
  • Resolve customer-related issues, ensuring satisfaction.
  • Collaborate with cross-functional teams and stakeholders.
  • Coordinate RMA shipments and internal/project related shipments where needed.
  • Create and maintain customer data and pricing in ERP system.

     

    The Ideal Candidate Will:

    • Possess good communication and interpersonal skills.
    • Build trusted relationships with customers and internal contacts.
    • Prioritize a customer-first mindset with a high service level and a big smile.
    • Be proactive and able to work independently.
    • Have a structured approach and maintain overview and progress on multiple tasks in parallel.
    • Thrive in a dynamic company with high growth plans
    • Have a curious mind, quickly learning new concepts and skills.
    • Be passionate about what you do

         

        Qualifications

        • Relevant education or equivalent work experience.
        • 2-3 years’ experience in a similar customer service role.
        • Experience with logistics/shipping is an advantage.
        • Proficiency in ERP systems (we use NAV 2016) and Excel
        • Fluent Danish and English, both verbally and in writing

         

        Audio Made Powerful

        We create innovative and competitive products for the most prestigious audio brands and leaders in the audio industry. We are a global R&D center of excellence that exists to empower our partners with everything from specific modules to 100% custom-made and complete turnkey solutions (cradle to grave).

        Audio is in our DNA, and we are found at the world’s most famous stadiums and concert halls while at the same time playing in the falling snow at winter sports events. We are at the local fitness club, the train station, or your favorite pub around the corner. We are lucky enough to work with audio, and every day, we get to amplify some of the most beautiful things in life – Music, communication, and entertainment!

        ICEpower was established in 1999. We are 130  dedicated employees, of which 100 are engineers.

         

        Being Part of ICEpower

        By joining ICEpower, you become part of a diverse culture. Here we all bring value to work every day. We are not too proud to let someone know they did well or mention that “you are simply the best.” You can come to work in a t-shirt, rusty jeans, or your best suit, as long as you remember to bring your running shoes if you’d like to join in on a Monday run or bicycle event. We are serious when needed, we can laugh, and we hang out for a Friday beer. We have a relaxed atmosphere based on a shared trust that we are the best at what we do.

        ICEpower is a company that partners with our customers and suppliers. We are mutually dependent. We trust that by giving our partners the best possible conditions, we aspire to become the winning team with the highest success.

        Naturally, many of us are interested in music and the technical solutions leading to great sound. Some people put their heads down into the technical solutions while others use our stage to play a gig, enjoy our listening room, borrow our mobile discotheque, Soundbox, or the like for a private session. Whether you are a streamer, vinyl freak, or wish to dig into our library on music, you will feel at home in ICEpower.

        Apply for this position

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