Role Overview: Reporting to the Sales & Marketing Director, the Head of Customer Relations will head up the sales team responsible for driving sales of our OTS product segment. This includes developing and implementing the sales strategy, leadership of the team responsible for driving sales and expanding our global customer base of our Off-the-Shelf (OTS) products. You will play a crucial role in building the team and growing the business segment of OTS products by identifying and nurturing relationships with potential clients, managing the entire sales cycle, and collaborating with internal teams to deliver the audio solutions that meet our customers’ unique needs.
We’re reviewing applications and conducting interviews as they come in, and we’ll keep searching until we find the ideal candidate. Don’t hesitate—apply now and take the next step in your career!
If you have any questions about the position, feel free to reach out to Mads Emil Solgaard Hansen at sol@icepower.dk or +45 4028 9904. Please note that, due to GDPR regulations, all applications must be submitted through our career site.
Key Responsibilities:
- Leadership: Building and leading our sales team responsible for our OTS products as well as developing and implementing the sales strategy.
- Driving Revenue and profitability growth: Responsible for driving growth as well as preparing and meeting budgets and forecasts for our OTS product segment.
- Strategic Prospecting and Business Development: Lead the identification and engagement of high-potential clients through market research, strategic networking, and targeted outreach. Evaluate and prioritize opportunities to ensure alignment with our long-term business objectives.
- Executive-Level Relationship Management: Cultivate and maintain strong, strategic relationships with key decision-makers, C-level executives, and industry influencers. Act as a trusted advisor, understanding their business challenges and delivering tailored solutions.
- Advanced Product Knowledge and Consultative Demonstrations: Develop and maintain knowledge of our technical products and services. Lead high-impact demonstrations, executive presentations, and in-depth workshops to articulate complex features and strategic benefits.
- Solution-Oriented Selling: Lead the development of innovative, customer-centric solutions by collaborating with cross-functional teams. Drive the creation of customized proposals that address client-specific needs and deliver measurable business value.
- Comprehensive Sales Cycle Leadership: Oversee the entire sales lifecycle, from initial executive engagement to complex negotiations and successful deal closure. Ensure a seamless handover to delivery teams while maintaining strategic oversight.
- Technical Strategy and Support: Serve as a senior liaison between clients and our technical teams, ensuring alignment on implementation, integration, and advanced troubleshooting. Provide strategic post-sales support to drive customer satisfaction and long-term loyalty.
- Market and Competitive Intelligence: Stay ahead of industry trends, emerging technologies, and competitor activities. Utilize market intelligence to identify strategic opportunities and anticipate potential threats, informing both client strategies and internal planning.
- Strategic Reporting and Analytics: Oversee the maintenance of comprehensive records of sales activities, client engagements, and pipeline management. Deliver insightful reports and forecasts to senior management, supporting data-driven decision-making.
- Continuous Professional Development: Lead by example by staying informed about the latest industry advancements, best practices, and emerging technologies. Drive continuous learning within the team, encouraging participation in high-level industry events and training.
- Cross-Functional Leadership and Collaboration: Work closely with executive leadership, marketing, product development, and operations teams to align on strategic objectives. Provide valuable field insights to influence product and service innovation.
- Executive-Level Customer Experience and Retention: Ensure that our customers receive exceptional service throughout their journey, fostering a culture of excellence and proactive support.
Qualifications:
- Extensive experience in senior B2B sales roles, particularly within technical or industrial sectors.
- In-depth knowledge of the global audio market, with a strong network of audio industry contacts would be preferred.
- Exceptional communication, negotiation, and leadership skills, with a proven ability to influence at the executive level.
- Demonstrated success in managing complex sales cycles and driving strategic initiatives in collaboration with cross-functional teams.
- Proficiency in CRM software (preferably HubSpot) and a data-driven approach to sales management.
- Willingness to travel extensively globally and engage with high-level stakeholders.
What We Offer:
- A competitive compensation package, including performance-based bonuses.
- Significant opportunities for professional growth and leadership development.
- A collaborative, innovative work environment that values excellence and strategic thinking.
- The opportunity to make a significant impact in a company that is shaping the future of our industry.
- A senior position with close interaction and sparring with the senior leadership team, including CEO, CTO, director of operations and director of sales & marketing.
- The position will be based out of our Copenhagen, Denmark office, but for the right candidate, working from a remote location will also be possible.
Audio Made Powerful
We create innovative and competitive products for the most prestigious audio brands and leaders in the audio industry. We are a global R&D center of excellence that exists to empower our partners with everything from specific modules to 100% custom-made and complete turnkey solutions (cradle to grave).
Audio is in our DNA, and we are found at the world’s most famous stadiums and concert halls while at the same time playing in the falling snow at winter sports events. We are at the local fitness club, the train station, or your favorite pub around the corner. We are lucky enough to work with audio, and every day, we get to amplify some of the most beautiful things in life – Music, communication, and entertainment!
ICEpower was established in 1999. We are 130 dedicated employees, of which 100 are engineers.
Being Part of ICEpower
By joining ICEpower, you become part of a diverse culture. Here we all bring value to work every day. We are not too proud to let someone know they did well or mention that “you are simply the best.” You can come to work in a t-shirt, rusty jeans, or your best suit, as long as you remember to bring your running shoes if you’d like to join in on a Monday run or bicycle event. We are serious when needed, we can laugh, and we hang out for a Friday beer. We have a relaxed atmosphere based on a shared trust that we are the best at what we do.
ICEpower is a company that partners with our customers and suppliers. We are mutually dependent. We trust that by giving our partners the best possible conditions, we aspire to become the winning team with the highest success.
Naturally, many of us are interested in music and the technical solutions leading to great sound. Some people put their heads down into the technical solutions while others use our stage to play a gig, enjoy our listening room, borrow our mobile discotheque, Soundbox, or the like for a private session. Whether you are a streamer, vinyl freak, or wish to dig into our library on music, you will feel at home in ICEpower.